Reprinting Documents And Resending Emails From Dispatch Viewer

Task/Problem Overview

This document will cover how to reprint documents in the case there was an issue with the printer, or perhaps you or the customer are requesting another copy.

Dispatch Viewer via Navigation

If you would like to reprint a document that has already been printed, you can do so by opening up the Dispatch Viewer from the Documents menu, as seen below.

Reprinting Documents

When you are in the Dispatch Viewer, you will need to change the filters so that your print job will show up. You can change the Type to Print to filter out other jobs. Also, be sure to filter based on the correct date range as well. Once you are finished, be sure to click the Search button. Then all of the print jobs that fit your search will show up:

Find the job you would like to send to the printer again. Note that you can reprint multiple documents at once by selecting multiple print jobs (press and hold the CTRL key while clicking each document). Right-click on any of the selected documents and click Resend Print.

When you try to print again, you will get a message that asks if you want to select a new printer. Click Yes to select a new printer, or click No to print to the default printer.

If you are printing to a new printer, the Reprint Options window will pop up. Select “Yes” if you would like to select a printer to reprint to. Select “No” if you want to reprint to the original printer. Be sure that the print job is checked, and select the printer you would like to print to from the dropdown menu. When you are done, click Print.

Now the document should be reprinted! If you would like to make sure the print was successful, you can view the success status at any time from the Dispatch Viewer.

Dispatch Viewer via Order

After an order, PO, RTV, RMA is converted you can view the printing history for the transaction. Go to the ‘Dispatch’ tab while in the order.

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From here you can see the status, the copies, printer information for the transaction. In the event, you want to reprint a document, select/highlight the document type and right-click.

Select ‘Resend Print’ and select ‘Yes’

From here select the printer, or you can override the printer, and copies.

Now the document should be reprinted! If you would like to make sure the print was successful, you can view the success status at any time from the Dispatch Viewer

Resending Emails

When you are in the Dispatch Viewer, you will need to change the filters so that your print job will show up. You can change the Type to Email to filter out other jobs. Also, be sure to filter based on the correct date range as well. Once you are finished, be sure to click the Search button. Then all of the Email jobs that fit your search will show up:

Find the job you would like to send as an email. Note that you can resend multiple documents at once by selecting multiple email jobs (press and hold the CTRL key while clicking each document). Also make sure you use the Filters and Select any other Filters like Document and Show All Columns. Right-click on any of the selected documents and click Resend Email.

When you Resend Email, you will get a message “Would you like to select a recipient for email? Click “Ok” if you would like to select a new recipient.” “Click “Cancel” if you do not want to resend the email.”.

You will then be prompted to type in the email address you are sending to.

Now the document should be emailed. If you would like to make sure the email was successful, you can view the success status at any time from the Dispatch Viewer.